ALL ORDERS ARE SENT FROM OUR USA WAREHOUSE:
955 SOUTH ANDREASEN DR. ESCONDIDO, CA 92029
Orders are processed and packed only on normal business days (Monday through Friday), with the exception of the following days:
- Memorial Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- Independence Day
- Labor Day
- New Year's Eve
- New Year’s Day
Please take note that orders placed between 12 p.m. Friday and 11:59pm Sunday PST will not be processed until Monday morning.
Simplicity! We are not accepting exchanges at this time, rather refunding your order so simply return your merchandise and we will credit your original method of payment. Then you can order any color, any size and style you want by starting a new order.
Redback USA will gladly accept your return of new, unworn items within 30 days of purchase for credit towards your original method of payment. Send product back to the address below along with proof of purchase and your credit will be processed within 10 business days. New or unused product returned 31-90 days after original purchase will receive merchandise credit.
If your return is due to our error, we will refund the shipping costs. We do not accept boots that are damaged, soiled or show wear. A restocking fee may be incurred.
Please include a copy of your original picking sheet, a handwritten note and send to the following address.
We take your order seriously, so it’s our staple to get your order out to you as quick as possible. Once your order has been placed and completed we cannot cancel or modify it. Please review your order carefully before “checkout.”
If you have any questions, please free to contact us.