Refund policy

RETURNS

Redback USA will gladly accept your return of new, unworn items within 30 days of purchase for A full refund towards your original method of payment. Send product back to the address below along with proof of purchase (Green Picking Sheet or email confirmation page) and your credit will be processed within 10 business days.

If your return is due to our error, we will refund the shipping costs. We do not accept boots that are damaged, soiled or show wear. A restocking fee may be incurred.

WE DO NOT OFFER FREE RETURN SHIPPING LABELS FOR WRONG SIZING. OUR BOOTS ARE TRUE TO SIZE. IF YOU ORDER THE WRONG SIZE, PLEASE SEND THE BOOTS BACK THROUGH UPS, FEDEX OR USPS.

Return Address: 

Redback Boots USA
Attn: Returns/Warranties
2350 Oak Ridge Way

Vista, CA 92081

760 746-9632 telephone

Returns Dept Contacts:

Luke- Returns@redbackboots.com

JR- JR@redbackboots.com

 

EXCHANGES

We are not accepting exchanges at this time, rather refunding your order. Simply return your merchandise and we will credit your original method of payment. Then you can order any color, any size and style you want by starting a new order.